Legal terms governing our services and this website
Last Updated: November 2025
These Terms and Conditions ("Terms") govern your access to and use of the services provided by Atomos Assets Pty Ltd (ABN 58 138 582 564, AFSL 342 901) ("Atomos," "we," "us," or "our") and this website.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our website or services.
Atomos is authorized to provide financial services under Australian Financial Services Licence (AFSL) 342 901. Our services include:
Our services commence once you have:
We are required by law to verify your identity and collect information about your financial situation, investment objectives, and risk tolerance. You agree to provide accurate, complete, and up-to-date information.
Our advice is based on the information you provide us. You must inform us of any changes to your financial circumstances, investment objectives, or risk tolerance that may affect the suitability of our advice.
Details of our fees are provided in our Financial Services Guide (FSG) and your client service agreement. Fees may include:
In addition to our fees, you may incur costs associated with financial products, including:
Fees are payable as specified in your client service agreement. We reserve the right to suspend services if fees remain unpaid.
All advice we provide is personal advice based on your individual circumstances. We do not provide general advice.
When we provide personal financial advice, we will give you a Statement of Advice that sets out the advice, the basis for the advice, and information about fees and potential conflicts of interest.
While we take care in providing advice, we cannot guarantee:
All investments carry risk, including the risk of losing your capital.
You acknowledge that:
Financial markets are subject to various risks including economic conditions, political events, regulatory changes, and market volatility.
You are responsible for your own investment decisions. While we provide advice, the final decision to proceed with any strategy or investment rests with you.
We maintain strict confidentiality of your personal and financial information in accordance with our Privacy Policy and Australian privacy laws. We will not disclose your information except:
We have policies and procedures to identify and manage conflicts of interest. We will disclose any material conflicts of interest in our Financial Services Guide and Statements of Advice.
We maintain professional indemnity insurance that covers our services and the services provided by our representatives, including after they cease to be engaged by us.
We are regulated by the Australian Securities and Investments Commission (ASIC) and comply with:
Information on this website is general in nature and does not constitute personal financial advice. You should not rely on this information to make financial decisions without seeking professional advice.
While we endeavor to ensure information on this website is accurate and current, we do not warrant its accuracy, completeness, or timeliness. Information may change without notice.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party websites.
All content on this website, including text, graphics, logos, images, and software, is the property of Atomos or its licensors and is protected by Australian and international copyright laws.
You may not:
To the extent permitted by law, we exclude all liability for any loss or damage arising from:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian law, including the Australian Consumer Law.
You may terminate our services at any time by providing written notice. Fees for services provided up to the date of termination will remain payable.
We may terminate our services by providing you with reasonable written notice, or immediately if:
If you have a complaint, please contact us:
Complaints Officer
Atomos Assets Pty Ltd
Unit 5, 21 William Street, Double Bay, NSW 2028
Phone: +61 2 5503 5016
Email: complaints@atomos-email.com
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA):
AFCA Contact Details:
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
We may update these Terms from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms.
These Terms are governed by the laws of New South Wales, Australia. You agree to the non-exclusive jurisdiction of the courts of New South Wales.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Atomos Assets Pty Ltd
ABN: 58 138 582 564
AFSL: 342 901
Address: Unit 5, 21 William Street, Double Bay, NSW 2028, Australia
Phone: +61 2 5503 5016
Email: info@atomos-email.com
Website: www.atomosasset.com
In these Terms:
These Terms and Conditions should be read in conjunction with our Financial Services Guide, Privacy Policy, and any client service agreement you have entered into with us.